Privacy Policy

Last Updated: September 8, 2026

Canadian Pacific Heating & Cooling (“CP Heating,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cpheating.ca, contact us, request a quote, book a service, submit an online form, interact with our advertisements, or otherwise use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address
City or postal code
Information about your heating, cooling, plumbing, or HVAC equipment
Details about the service you are requesting
Appointment or scheduling information
Communications you send to us
Information submitted through quote, contact, promotion, rebate, or advertising forms

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic location
Date and time of visits
Website interaction and usage information

2. How We Use Your Information

We may use your information to:

Respond to inquiries and quote requests
Schedule HVAC service, maintenance, repairs, or installations
Communicate regarding appointments and projects
Provide requested products and services
Follow up on inquiries or service requests
Process payments and transactions
Provide customer support
Maintain service and customer records
Send service reminders where appropriate
Provide information about promotions, rebates, maintenance programs, or services that may be relevant to you
Improve our website, advertising, customer service, and business operations
Measure the effectiveness of our advertising campaigns
Detect fraud, misuse, or security issues
Comply with applicable legal and regulatory requirements

3. Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy or otherwise communicated to you at the time of collection.

You may withdraw your consent to certain uses of your information, subject to legal, contractual, or operational restrictions.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and provide more relevant marketing.

These technologies may collect information about your browser, device, website activity, and interactions with our advertisements.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Analytics and Advertising

We may use third-party advertising and analytics platforms, including services provided by companies such as Google and Meta.

These services may use cookies, pixels, or similar technologies to help us:

Understand how visitors use our website
Measure conversions
Improve advertising campaigns
Create advertising audiences
Show advertisements to people who may be interested in our services
Retarget previous website visitors

Information collected by these third-party platforms is also subject to their respective privacy policies and terms.

6. Lead Generation Forms

If you submit information through a lead form on platforms such as Facebook, Instagram, Google, or another advertising platform, the information you provide may be shared with us so that we can contact you regarding your request.

Submitting a form does not obligate you to purchase any service.

7. Text Messages, Phone Calls, and Email Communications

If you provide your phone number or email address, we may contact you regarding:

Your inquiry
A requested estimate
Your appointment
Service updates
Installation or repair information
Follow-up communications
Relevant promotions or service reminders where permitted by law

You may request that we stop sending promotional communications at any time.

Transactional or service-related communications may still be sent when necessary to complete a requested service or maintain an existing customer relationship.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

Website hosting providers
Customer relationship management systems
Email and communication providers
Payment processors
Advertising and analytics providers
Scheduling and booking systems
Contractors or service providers assisting us with business operations
Financing providers when financing is specifically requested by you

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information where required by law, court order, regulatory authority, or where necessary to protect our legal rights, customers, employees, or business.

9. Financing

If you choose to apply for financing related to an HVAC purchase or installation, your financing application may be processed by a third-party financing provider.

The financing provider may independently collect personal, financial, employment, or credit information from you.

Information provided directly to a financing provider is governed by that provider’s privacy policy and terms. Canadian Pacific Heating & Cooling does not control the financing provider’s privacy practices or credit approval process.

10. Rebates and Incentive Programs

Certain HVAC services, maintenance programs, equipment installations, or upgrades may qualify for rebates or incentives offered by utilities, manufacturers, governments, or other third parties.

If you ask us to assist with a rebate or incentive application, we may collect or share information reasonably necessary to process or support that application.

Eligibility and approval are determined by the organization providing the rebate or incentive and are not guaranteed by Canadian Pacific Heating & Cooling.

11. Payment Information

Payments may be processed through third-party payment processors.

We may not directly store complete credit or debit card information when payment information is securely processed by an external payment provider.

Payment processors maintain their own privacy and security practices.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain customer and warranty records
Meet accounting and business requirements
Resolve disputes
Enforce agreements
Meet legal and regulatory obligations

Information that is no longer required may be securely deleted, anonymized, or otherwise disposed of where appropriate.

14. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to request:

Access to personal information we hold about you
Correction of inaccurate information
Information about how your personal information has been used or disclosed
Withdrawal of certain forms of consent
Deletion of certain personal information where legally permitted

We may need to verify your identity before completing a privacy-related request.

15. Third-Party Websites

Our website may contain links to third-party websites, rebate programs, manufacturers, financing companies, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Children’s Privacy

Our services are intended for homeowners, property managers, businesses, and other adults seeking HVAC-related services.

We do not knowingly collect personal information from children through our website for marketing purposes.

17. Canadian Privacy Laws

We manage personal information in accordance with applicable Canadian privacy legislation, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including British Columbia privacy requirements where applicable.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, advertising practices, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information we hold about you, please contact:

Canadian Pacific Heating & Cooling
Website: cpheating.ca
Phone: (604) 715-1894
British Columbia, Canada